Doha: Having digital transformation at the heart of QNB’s products and services the country’s first Qatari-owned commercial bank has stepped up to make the FIFA World Cup an unforgettable experience to fans by providing convenient and innovative banking solutions.
General Manager QNB Group Retail Division Adel Ali Al Malki said: QNB has continually worked on strengthening its digital transformation and developed omnichannel services to meet and exceed the expectations and financial needs of its customers and visitors ahead of the much awaited world tournament.
Visitors coming to Qatar during the FIFA World Cup, will have the opportunity to access a digital banking experience and a wide range of services carefully designed to help them enjoy this once in a lifetime opportunity, with the highest security standards. We promise our customers and football fans a unique banking experience which reflects QNB’s legacy.
Digital transformation at the heart of QNB’s products and services
QNB Group continues to enhance its position as the bank of choice for customers in Qatar and the region by developing various contactless and digital payment form factors, which emerge as more popular alternatives to cash.
The Group believes that digital transformation is not a choice but a must and has therefore multiplied its efforts to adapt to change.
Thanks to its visionary strategy, QNB Group strives to consolidate its market leading position in digital development.
Furthermore, to celebrate the historic FIFA World Cup Qatar 2022, QNB has launched exclusive digital products that make the upcoming FIFA World Cup Qatar 2022 even more exciting.
Uniquely designed banking solutions for football fans during FIFA World Cup Qatar 2022
Football will not be the only thing keeping fans entertained during the tournament, the QNB digital and contactless payment solutions will provide them with a once-in-a-lifetime banking experience!
Visitors will benefit from a wide range of the most advanced banking facilities and digital services during the FIFA World Cup Qatar 2022, which will be played from 20 November to 18 December 2022.
QNB has been the industry leader in developing and implementing cutting edge payment technologies under the QNBpay umbrella, which is customer focused, convenient and secure. QNB has significantly invested in technology, people and processes to bringing about global best practices to its payments front landscape. QNB customers have the widest array of payments form factor that cut across platforms, operating systems and payment schemes. The recent COVID-19 pandemic has acted as a catalyst in the rapid growth of contactless payments and the creation of a new digital payment era.
Products and services
• QR Pay
The new innovative QR Pay allows customers to make payments at merchant outlets by scanning the QR code from the POS screen by logging in to their QNB Mobile Banking app, selecting one of their cards to pay with from the “Scan QR/QR Pay” menu and then scanning the QR code displayed on the merchant POS terminal screen. The service is simple. Customers need to have a smartphone (iOS/Android) registered for the QNB Mobile Banking app and the merchants need to have a QNB POS terminal enabled for the service.
• Fitbit Pay and Garmin Pay
Health and fitness enthusiasts and users of Fitbit and Garmin are able to provision their QNB payment cards onto their smart watches, allowing for payment using the latest authentication methods. The customer experience is simple and straight forward, from provisioning to payments.
• Apple Pay
Apple Pay allows iOS users to digitize their QNB cards and pay at contactless terminals through seamless biometric authentication. Every transaction is therefore safe and secure, placing customer convenience and ease at its core. The adoption of this payment form factor has been very encouraging.
• Google Pay
Google Pay or GPay as it is widely known, allows Android device users to make payments using their Android devices, which includes phones, tablets and watches. QNB customers will have to simply open the Google Wallet app or download it from Google Play and follow the instructions to register their QNB cards.
• Samsung wallet
QNB recently launched Samsung Wallet to its customers enabling Samsung device holders to be able to transact using tokenized QNB cards with the highest security standards. Samsung Wallet comes with a financial organizer that allows cardholders to have a comprehensive view of their spending.
• QNB virtual prepaid card
The QNB Visa Virtual Prepaid Card is the first of its kind in Qatar, aimed at both visitors and residents of Qatar. The application process is 100% online where users will have to simply download the QNB Virtual Card app, scan the passport or ID using their mobile, take a selfie and submit the application for immediate approval.
Self service ATM customer experience
QNB advanced self-service ATM machines allows customers to manage their banking needs 24/7 and removes the need of visiting a branch.
• The largest ATM network in the country
Our large network of ATMs provide easy access and convenience to customers during the World Cup anytime of the day.
Through QNB ATMs, customers can complete a wide range of transactions including accessing individual banking services (such as foreign currency withdrawal even when using a foreign card, card less cash withdrawals and deposits, cheque deposits and more) as well as value added services such as bill payments and prepaid top-ups for services to Ooredoo and Vodafone mobile/landline numbers, and others.
• Advanced contactless ATM services
QNB ATM-s can be accessed in several contactless ways: these include the use of an NFC card (even by non-QNB customers), by reading the QR code displayed on the ATM screen and authenticating with QNB Mobile Banking with ATM QR service, or by receiving cash from any QNB customer holding a Qatari mobile number with Mobile Cash service through QNB Mobile Banking.
• Interactive Teller Machine (ITM) Banking
Our most advance ATMs (ITMs) allows customers to talk to a bank teller with a secure video call started through the machine and to conveniently conduct the same banking transactions as performed in a branch.
Payments Acceptance through Convenient Means
• FacePay
QNB has launched a new biometric payment acceptance solution, based on proprietary facial recognition technology for its merchants in Qatar. As the FIFA World Cup 2022 kicks off, QNB Group, together with its key partners, is helping merchants with outlets in Qatar to offer customers the simplicity, convenience and security of facial biometric payments. As a one-time sign-up, users will create their profile by taking a selfie of their face using their smartphone, before entering their phone number and card details. The technology then securely links the payment card with the facial biometric template.
This setup will only takes a minute or two, after which it will simply take our customers a few seconds to make payments - without the need to carry the physical card or mobile phone.
• myPOS
QNB myPOS, a Tap on Phone payment acceptance solution has been launched to service micro and small businesses, allowing the business owners to accept payments for their products or services through a smart phone. It is a simple, convenient, and cost-effective digital payment technology that supports the needs of small merchants, where the technology solution transforms smart devices into payment acceptance devices. This new milestone reflects the bank’s vision to promote an omnichannel environment through the development of innovative, affordable and convenient payment acceptance solutions.
Omnichannel Digital Banking Customer Experience
Within an omnichannel approach, QNB has developed a convenient and seamless customer experience to support customers’ needs, across Mobile, Internet, ATM, and SMS channels.
